Informative translation. The legal documents are binding in their Czech version. Read the Czech original.
Terms and conditions
The terms on which tutoring is provided through Studoora.
Effective from 1 September 2026
Draft pending legal review. The text follows how the service actually works, but it is not legal advice. Have a lawyer go through it before launch — in particular the 14-day withdrawal right and the position of pupils under 18.
1. Who provides the service
- Provider
- Sabina Horká
- Registered address
- Veselá 199/5, 602 00 Brno-střed, Czechia
- Company number
- 21945683
- sabina.studoora@gmail.com
- Phone
- +420 736 119 277
The provider is not registered for VAT. She is not entered in the Commercial Register; she is entered in the Trade Register.
2. What the service is
One-to-one or small-group tutoring in Czech, English and German, including preparation for secondary school entrance exams and for the maturita. Teaching takes place in person in Brno or online. A lesson lasts 50 minutes unless agreed otherwise.
The service includes access to a web application where the client can see the lesson schedule, the remaining credit, study materials, assignments and notes on how the teaching is going.
3. How the agreement comes about
Nothing is signed. You send an enquiry through the form on the website, by email or by phone, and we agree on a time and the scope of the teaching. That agreement — even a spoken or emailed one — is what both sides go by; in law it counts as a contract for the provision of a service. Sending an enquiry on its own does not reserve anything.
For a pupil under 18, their legal guardian acts on their behalf.
4. Credit, prices and payment
Teaching is paid for in advance as credit. One unit of credit equals one lesson. The client orders a block of lessons, the provider issues an invoice, and the credit is added the moment the invoice is issued so that scheduling can start straight away.
Current prices are on the website under Pricing. The price that applies to an invoice is the one agreed when ordering; a later change to the price list does not affect credit already paid for.
Invoices are payable by the date shown on them. Unused credit does not expire while the arrangement continues; when it ends, unused credit is refunded on request.
5. Cancelling and moving lessons
This is the most important part of these terms, so it is set out exactly as the system behaves:
- Cancelled at least 24 hours before the lesson starts — the lesson is cancelled and the credit is not consumed.
- Cancelled less than 24 hours before the start — the credit is consumed, because the slot can rarely be filled.
- The pupil does not attend and does not cancel — the credit is consumed.
- The tutor cancels the lesson — the credit is not consumed and an alternative time is offered.
The provider may waive the 24-hour rule in justified cases such as illness or injury. Moving a lesson to another time is treated the same way as cancelling it.
After a lesson the tutor marks it as taught. If it is not marked within a few days the system confirms it automatically; the client may object to such a confirmation at any time.
6. Withdrawal within 14 days
An agreement made remotely is a distance contract, so a consumer has the right to withdraw from it within 14 days without giving a reason. If the consumer expressly asks for the teaching to begin before that period ends and the service is fully performed, the right to withdraw ceases; if it has been only partly performed, the consumer pays a proportionate part of the price for the lessons already taught.
Withdrawal can simply be emailed to the address in section 1; no form is needed.
7. Complaints
If a lesson was not provided at the agreed quality or scope, make a complaint by email, ideally within 14 days. The provider will deal with it within 30 days at the latest. The remedy is usually a replacement lesson or the return of the corresponding credit.
8. Pupils under 18
For pupils under 18, the legal guardian acts on their behalf. The guardian also gives consent to the processing of the pupil's personal data to the extent described in the Privacy notice and is responsible for payment.
9. Out-of-court dispute resolution
A consumer has the right to out-of-court resolution of a consumer dispute. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Praha 1, www.coi.cz.
10. Final provisions
Matters not covered by this agreement are governed by Czech law, in particular the Civil Code. The provider may change these terms; credit already paid for is governed by the wording in effect when it was ordered. Clients will be told of any change by email.